Should you have any questions or if you have a suggestion to make about our products or our service, you can contact S.M.A.A.R.T. Horses at any time by emailing us (info@smaarthorses.co.uk) or calling us at 0777 196 5083.
Office Hours:
Mon - Fri 9am to 5pmSaturdays - Closed
Sundays - Closed
All you need to know when ordering from The S.M.A.A.R.T. Horse Company Limited:
Use the menu options to find the product you are looking for. Select your item and add it to the shopping cart. You can then continue to shop, or you can check out. Itīs that easy !For customer service reasons, we may also restrict the products available on the website to those which are currently in stock.
Delivery and handling
All items are shipped standard UK post. If your order is international, prices may vary. Shipping prices are calculated based on delivery address and items ordered.Price Changes
Whilst every effort will be made to maintain the prices indicated, it may not always be possible, therefore we reserve the right to discontinue any items from this list and change prices when necessary.Please Note
The reproduction of any part of this website is strictly prohibited. All aspects of the design, text and photography remain the property of The S.M.A.A.R.T. Horse Company Ltd. Reproduction of any part of the website cannot be used without prior written consent.Import Taxes
Please ensure that you contact your local customs office in the country of your delivery to confirm whether or not you may be liable to local import taxes, duty and VAT (or equivalent) upon arrival of any products supplied by The S.M.A.A.R.T. Horse Company Ltd in the United Kingdom to you or your freight agent. The customer is liable for payment of all import duties.Clinics and Cancellation Policy
Payment for clinic places is required in advance.
Any clinic places cancelled in the 14 days before the clinic date require full payment, unless a replacement attendee can be found (in which case full refund will be granted / payment not required).
Any clinic places cancelled in the month before the clinic date will require 50% payment, unless a replacement attendee can be found (in which case full refund will be granted / payment not required).
Some clinics are subject to a non-refundable deposit (due to venue booking deposits). This is non-negotiable so please be careful to check this when you book your clinic places.
Places on clinics are not secure and may be given to someone else if full payment or a deposit is received by SMAART Horses in the month prior to the clinic date.
Payment cannot be transfered to another clinic unless within the scope of the cancellation details noted above.
Clinic Discount Vouchers
Voucher codes are for a limited number of clinic places per clinic. Each person can only use the voucher once and for one place in a clinic.
Clinic places booked must be paid in advance and in accordance with the Clinics and Cancellation Policy as outlined above.
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